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What’s In A Start-Up Name?

Saturday, August 21st, 2010

If you had it to do over again…what would you name your company? Here are 7 great tips researched by  Frances McInnis. 


Naming consultant Christopher Johnson, author of The Name Inspector blog, says you should begin by brainstorming a list of keywords that relate to your blog, website or company. Then hit the reference materials; scan lists of synonyms and etymologies for more options. Friends are useful, too — find the best Scrabble player in your circle and get her involved.
  
How Do I Start?  
Try to think of all different types of names. You can compound words (Facebook, YouTube), blend together words (Microsoft, Netscape), add affixes (Friendster), make up words (Squidoo, Odeo) or use phrases (StumbleUpon, GoToMeeting). Once you’ve got a healthy list, start culling. Ask yourself:    

Does It Mean Something? 

Names can be classified on a continuum based on how they communicate to consumers, says Nina Beckhardt, president of The Naming Group, an agency whose employees have crafted names for Walmart, Target and Puma. “There’s a spectrum from descriptive names which speak directly to a product benefit or attribute, to empty vessel names, where it doesn’t mean anything about the product that we’re talking about.” Descriptive names, such as Blogging Basics 101, immediately convey information about what you do. They are simple, intuitive and help consumers easily identify the mandate of a blog or company.   

 The downside? They can sound generic and boring, and the accompanying domain name is usually taken. They are also limiting in a fast-moving industry like tech, where what you do now might not be what you’ll be doing in a few years. “A name can be a prison,” says Michael Martine, the blogging and SEO expert behind Remarkablogger. “Take AT&T. There, the last T stands for telegraph.”      

Or Does It Mean Nothing?

Beckhardt says that empty vessel names can be completely made-up words (Kodak or Squidoo), words in another language (Hulu), which roughly translates both to “holder of precious things” and “interactive recording” in Mandarin), or those whose meaning is so obscure that people interpret it as an invented word (Google) is sparked from “googol,” the name for the number consisting of a one followed by a hundred zeros).    

 Empty vessel names can be fun to say, can separate you from the crowd, and can be subtler than descriptive ones. “Empty vessel names generate buzz in how different they are from the norm,” says Beckhardt. “They can also create phonetic impact.”   But you may need to put in more money to get the word out initially, says Martine. “Generally, the more of a disconnect there is between the name of a blog and what the blog’s about, the greater the chance it will not succeed.” And a word to the wise: Check to see if the word means something in another language — you don’t want unintended meanings to make a mockery of your carefully crafted name.    

If neither descriptive nor empty vessel names appeal, try a suggestive name, which lies somewhere in between. Names like Apple or Yahoo all indirectly allude to the values for which the brand would like to be known. 

Will It Work Online?
Nothing kills a name faster than finding out someone else already has it — and in the online hunt for domain names, it sometimes seems like every possible option is taken.     

One solution, says Johnson, is to opt for misspelled, made-up or compound words, as in Flickr, Digg or Topix. He says that intentional Web 2.0 misspellings are “attempts to capture meaning and associations of a real English word without having to spend tens or hundreds of thousands on the domain name.”   Johnson also says that search engine issues have affected the style of names. People consciously try to create names with unique keywords so theirs will be the only result in targeted Google searches.     

Others incorporate popular keywords into the name in an attempt to improve their position in search results, though Martine believes this is a losing strategy from a branding point of view. “It’s lifeless,” he says. “A keyword is not a brand, where there’s emotional connection with the words.” Plus, since spammers rely heavily on popular keywords, names generated solely with SEO in mind can seem spammy.      

Is It Sticky?
Amidst all the search engine and domain name drama, consider that names are memorable when they sound good.  “When you’re creating a name, remember you’re putting together syllables — a good design is going to be about pleasing contrasts between consonants and vowels, and consonants themselves,” says Johnson.    

 But don’t get intimidated by the linguistics-speak. Humans are naturally pretty good at inferring whether a name is melodious or not. Just don’t forsake that natural ability because you’re so focused on domain names, SEO and empty vessels.    

You can also use poetic devices to ensure the names stick. Names based on rhymes (TopShop, T-MobileHotSpot), repetition (Bebo, Lala), and alliteration (Firefox, BlackBerry) tend to be memorable.     

For the advanced namers out there, try what Beckhardt calls the “Part of Speech Test.” Beckhardt argues that names that can be used in multiple parts of speech are stronger because people will use them in speech more often. LinkedIn, for instance, can be used as a noun (“We connected on LinkedIn”), as an adjective (“Did you look at her LinkedIn profile?”), and as a verb (“I am going to LinkIn with him”). When a name passes the Part of Speech test, Beckhardt says, it becomes pervasive.     

Is It Simple?
“The name should be easy to pronounce, easy to understand when you hear it, easy to spell when you hear it, and easy to know the pronunciation when you see it written,” says Johnson. However, you can mitigate confusion by buying domain names with likely misspellings and redirecting users to your site. Punctuation is trickier. Although adding hyphens to domain names or underscores to Twitter handles may allow you to get the name you wanted, people are likely to accidentally leave them out, especially when typing on mobile devices. You’re better off avoiding punctuation if you can. Finally, shorter is usually better (especially for Twitter handles if you want to be retweeted). 

Forget the Rules
If a name is really meaningful to you, it might work even if it doesn’t quite meet all the other criteria. “Name strength is evaluated on an individual basis,” says Beckhardt. So don’t be intimidated by the rules — just grab your thesaurus and get going.     

Hope this helps!
Sabrina Espinal
Sabrina&Company

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Posted in Social Media |

CONTACTING FACEBOOK!

Monday, July 19th, 2010

Terra Cotta Warriors-China

 Do you need to contact Facebook?

My professional counterpart, Matthew Tommasi (Founder of The Social Media Guide), compiled an amazing list in his latest blog ”How To Contact Facebook” that is a “must-have” for everyone.  Believe me, one day you will desperately need to get in touch with Facebook so keep Matthew’s list in a safe place!   Facebook is a “don’t call us, we’ll call you…oh, that’s right..we don’t have a phone so you are on your own” type of place!  

Contact Information for Facebook:

Mobile

Photos

Video

Pages

Groups

Errors

Contacts

Ads

Inbox

News Feeds

Home Page

Wall

Notifications

Disabled Account

Lost Content After Reactivated Account

Chat

Suggestions

Hacked

Scam

Death

Illegal

Minors

Copyright Infringement

Hope this helps!
Sabrina Espinal
Sabrina&Company  

   

    

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Social Media Day

Wednesday, June 30th, 2010

Today (6/30/2010) is our first global Social Media Day sponsored by  Mashable.

Why is this really big?  Because this event is another signal that the way we communicate has changed forever. Communications has morphed and shifted into a new baby being…(or bing!) and will continue to do so in quiet little steps. 

Many people move through their day without  realizing  that they are involved in social networking.  Think about a Mom pushing her baby cart around the park.  Now…take a closer look…is she also looking at her iPhone?  Did she just check for kid friendly restaurants on Foursquare or was she just leaving a quick review of  Babies R Us on Yelp?

If you are just beginning to take notice of Social Media, that’s great! Chances are you are already involved and don’t even know it! 

ASK ME!

Let me make it easy for you to ask the basic questions along with learning what ”all of this” can do for your personal brand and business.  Let me tell you how to protect yourself and your family as you decide what and how to share on your social networks. 

Social is good.

Sabrina Espinal
Sabrina&Company

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Branding from Tom Cruise?

Tuesday, June 8th, 2010

 The Les Grossman School of Branding!
Branding veteran David Brier (blogger for FastCompany) shares how Les Grossman (played by Tom Cruise) showed us how a highly unrefined, foul-mouthed Hollywood heavyweight producer can steal the show at the 2010 MTV Movie Awards… while leaving behind some branding lessons to live by. 

Les Grossman is that highly unrefined, foul-mouthed Hollywood heavyweight producer who first came to notoriety in “Tropic Thunder.” Brilliantly portrayed by Tom Cruise, Les is definitely more.

His most recent escapade appearing in various video shorts and a live performance (with Jennifer Lopez) at the 2010 MTV Movie Awards brought with it some lessons. Maybe they should be called Les’ns. But whatever, the man, the myth, the legend, the forehead are all bigger than life and here are some takeaways about what we can learn from LG.

1. Be Who You Is: Be Unmistakable
There is no confusing Les with any other film character. And, like it or not, branding is, in part, theater. Face it. You’re setting the stage to tell your story, to present your products which are the characters of your production. Are you going to have a cast of forgettable characters or a production of memorable ones that engage your audience?

Distinction goes a long way for a brand. If your brand can easily be confused (or mistaken) for your competitor, then you unfortunately are not memorable and stand for very little.

Les’n learned: Be unmistakable. And once you’ve done that, revisit it to make sure you’ve gotten there for real. Heck, at least when Dave Thomas was doing the Wendy’s commercials, I remembered the Wendy’s brand. Didn’t you?

2. Know When To Crush It: Go All Out or Not at All
Did you see Les in any of his promo videos or on stage shakin’ his booty? He held nothing back.

He came out and the audience was standing, dancing, cheering, blown away by his total immersion into that character. The kind of immersion that the best brands do every day. Look at Dyson vacuum cleaners. They stood—boldly with total conviction—for great design and single-minded focus on “no loss of suction.” The result was all the incumbents—Electrolux, Kenmore, Hoover—who were busy being complacent started frantically scrambling to catch up. Why? Because they stopped creating something amazingly fresh, new and relevant. They stopped going all out.

Les’n learned: Customers will ignore you if your brand is holding back, half-committed to excellence, and only making moves that are more political than strategic. Be bold. Be remarkable. Be outstanding.

3. Bust a Move in Front of the World: Don’t Settle… Ever
When Les hit the stage, he didn’t just show up, he took a flying leap… literally. He made an entrance that was impossible to ignore.

What type of entrance is your brand making on the stage you’ve set for your brand? Before the “water wars” started years before Pepsi and Coca-Cola entered in, there was Smart Water which built its empire on solid package design, smart branding and an impossible-to-ignore bottle. Pardon the pun, but they didn’t allow their brand to get watered down with improper corner-cutting.

Les’n learned: Dream big. Pay attention to the details. Never lose sight of that mountain (because after that mountain, you’ll discover another one to climb).

4. Shake Things Up: Standing Still Will Never Win
Do something beyond the expected, please. Consumers are exposed to over 26,000 new products per year. That averages to over 70 per day, seven days a week.

Fact is, we are in the age of information overload.

How did Les do it? Les broke every expectation, dancing with J Lo, doing some Fly dancing. Prior to that, he had Will Smith’s son, Jaeda, break his arm in a short video. Prior to that, Les interrupted the famous Tom Cruise underwear dance scene. In short, nothing was sacred.

Les’n learned: Jettison any complacency and any notion that your brand can merely do things “the same way we’ve always done them” since someone will come along and make you yesterday’s breakfast, like Apple did to the smartphone industry with iPhone.

In summary, here are the 4 lessons LG taught us:

  1. Be Who You Is: Be Unmistakable
  2. Know When To Crush It: Go All Out or Not at All
  3. Bust a Move in Front of the World: Don’t Settle… Ever
  4. Shake Things Up: Standing Still Will Never Win

Here’s to successful branding (and doing more with Les). 

Written by David Brier, award-winning designer, author and branding expert. His firm’s work has won the admiration of peers and organizations but, more importantly, has helped clients jump start their brands in new and innovative ways, even (and especially) when they’ve failed in previous brand makeovers. You can follow David Brier on twitter here.

Hope you enjoyed this article and found the branding lessons on point!

Sabrina Espinal
Sabrina&Company Social Media Services

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Posted in Social Media |

Social Media Blunders

Sunday, May 23rd, 2010

5 Social Media Blunders!

Failing to have a formal Social Media plan will get you into trouble every time.  The good news stories about social media are everywhere but unfortunately we also know about the brand blunders.

Here are 5 blunders to avoid:

  1. Not staying in love with your community networks: The classic Barry White song said it best, ”I’m never gonna give you up, I’m never ever gonna stop”. Social media is the dance a business has to do everyday. Understanding why you are in social media means that you also understand that it is not event driven. Social media  is a lifestyle for your business.  You can always add new themes and move in different directions but you should never stop your social media dance just because you have finished the grand opening of your new store. Your brand deserves to be treated better than that!
  2. Not informing employees of your social media sites: Failing to share your social media strategy with your employees is like failing to tell you employees the goals of the company. Talking about social media and training your employees will bring excitement, employee engagement and at the very least awareness.  I can’t tell you how many times I’ve heard customers ask if a business was on Twitter and the employees are clueless. That was a missed opportunity for a customer to talk about your business.
  3. Not giving social media management to a trained professional: Can I say, the Nestle debacle? You can’t afford a blunder or inappropriate customer service. Consumers are increasingly seeing social media networks as an easy customer service portal.  One wicked post will turn your followers against you.
  4. Not paying for social media: Managing your networks (the right way) will cost money. Make that long term commitment and put the cost in your budget. Don’t cheat your brand by trying to do it for free with an Intern or your teen-age son. Set aside the appropriate dollars in your operating budget.
  5. Not looking at your social media networks:Ok, so you own the business but take time each week to look, read and enjoy your social media. Understand what your customers are saying and view how your networks are being managed.

Bonus blunder #6

Not understanding the true outcome: Social media is not a print or television ad so please don’t use it just to sell your overstock of microwave ovens!  Social media is amazing and will do incredible things for your business  and your life…just like networking, you won’t always know the outcome.

You will know that you can take your brand and tell your story across multiple networks on a daily basis. Increasing your brand image and reputation…. and with the rate that social media is changing you will be able to continue to change and engage in new and exciting ways!

Let Sabrina&Company Social Media Services keep you from making a big blunder.

Sabrina Espinal
Sabrina&Company Social Media Services

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Posted in Social Media |